managed IT services
Innovative Software Partners with Clients to Increase IT Performance, Security, and Reliability
Do you need Managed Services?
- Do you get computer support when you need it? As often as you need it?
- Are your systems being monitored 24/7?
- Do you have reliable backups? Are you sure?
- Is your system protected from viruses, Trojans and spyware?
- Do you know how to budget for IT expenses?
- Do you have a recovery plan for your critical data?
Every business owner should have at least three trusted advisors – their attorney, their CPA and their Information Technology Provider. Businesses all over Battle Creek have come to trust and depend on the guidance and support they get from Innovative Software.
We will improve your IT Support infrastructure while reducing costs. A proactive approach to maintaining your systems can eliminate headaches, help budget cash flow, lower your total cost of ownership, and improve employee productivity. Take advantage of one of our proactive Managed Service plans and see why companies all over Battle Creek have better IT with Innovative Software!
With even our most basic Managed IT Service plan, we monitors your organization’s network and computers and takes corrective action before a problem occurs, increasing your productivity, revenue, and peace of mind. Our more in-depth services allow you to focus more on your business while we manage your technology performance.
managed service plans
As experienced IT service providers, ISS’s staff will partner with your organization to continuously monitor the health of your infrastructure—and manage growth by providing:
Click below to expand.- Network Monitoring (customized metrics)
- Patch Management
- Asset Management
- Remote Help Desk Support
- Scheduled On-site Visits
- On-line Trouble Ticket Tracking
- Emergency Recovery Planning
- Vendor Management
- Technology Review & Planning
- Quaranteed Emergency Response times
- Monthly Network Performance Reports
Base Monitoring starting at $150 per network
This is the first step in keeping your network running smoothly and dependably. A comprehensive set of metrics are continuously monitored. If one of these metrics indicates a potential problem, our service center is immediately notified. We will then look at your system and make recommendations to you based on our conclusions. You can choose to remedy the problem yourself or to have us fix the problem at are normal hourly rates. At the end of each month, we will give you a report on the health of the network.
benefits
Identify problems before they become disabling and costly with 24x7 monitoring. Experience quicker time to resolution and have access to experts on demand. Prevent security problems with monthly patching.
features
Remote monitoring and alerting, patch management, and monthly reporting, annual on-site server tuning and optimization, guaranteed emergency response time (next business day).
Proactive Management starting at $300 per network
In addition to 24x7 monitoring and reporting and patch management, we will visit your site each quarter to test, tune and optimize your servers. This plan includes 8 hours of remote support for the year and on-line trouble ticket tracking. You will also have access to an inventory of workstations and software at your site.
benefits
Keep your servers healthy and secure with quarterly visits. Have access to an on-line help desk and track problems and their resolution. Knowing what hardware and software you have will make upgrade decisions easier. Reduce the risk of loss of data or services.
features
Base Monitoring plus 8 hours free remote support (annually), asset management, quarterly on-site server tuning and optimization, quarterly vulnerability testing, annual technology review, guaranteed emergency response time (6 business hours).
Premium Management starting at $500 per network
We will provide full administration for your network through this plan. This Includes monitoring and alerting, server maintenance, firewall maintenance, IT vendor management and unlimited remote support during business hours. You have the option of adding workstation management. Each month we will visit your site to ensure your servers continue to run smoothly and dependably.
benefits
Focus on your core tasks rather than IT and have the peace of mind that your network will be available when you need it. Increase predictable of IT costs. Lower IT staff costs. Improve overall IT management. Reduce the risk of loss of data or services. Reduce employee access to unauthorized application. Reduce the probability of improper configuration.
features
Proactive Management plus unlimited remote support between 8 am and 5 pm, up to 2 free hours on-site each month, Disaster Recovery Planning, user account and file sharing administration, ISP, Domain, DNS and backup management, monthly on-site server tuning and optimization, website monitoring, firewall management, guaranteed emergency response time (4 business hours)
49 S. Cass St. Suite 3A