Innovative Software - Network Services

remote monitoring and alerting

Innovative Software’s Remote Monitoring and Alerting uses a combination of tools and our expertise in network infrastructure to bring you a comprehensive solution for proactively managing your network. It monitors your network 24x7 and automatically warns us if something abnormal happens. We then take the appropriate steps to prevent problems.

Since no two networks are the same, this solution is tailored to your environment. The following metrics are some of the areas that we monitor.

Hardware

Compaq
Dell
HP
IBM
Cisco
3Com
APC

Firewall

ISA
Cisco
SonicWall
Any SNMP enabled device

Operating System

Up/Down status
Critical event log errors
Disk space available
Memory available
Processor utilization
Active Directory errors
File Replication errors
DNS errors
DHCP errors
Sharepoint critical services
SMTP
NIC performance

Virus protection

Virus signature updates
Virus infection

Backups

Failed jobs
Cancelled jobs
Number of active jobs

Exchange/ Groupwise

Critical services running
Disk space used
Average delivery time
Send Queue size
Work Queue length

SQL

Critical services running
MSSQL event log errors
Cache ration
Lock memory
Log space used
User connections

IIS

401 and 403 errors
ASP request errors
Cache flushes
Process memory
Process thread

Terminal Server/Citrix

Active and inactive sessions
Concurrent users and licenses

Reporting

On-line access to dashboard

Trouble tickets

FAQ