software support options
support plan
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1 year in duration
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Specifies a maximum number of support hours.
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Cost dependant on complexity of programming and size of user base
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Guarantees response time
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Covers multiple packages and general troubleshooting (workstation, network)
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Programming is discounted to $72/hour
maintenance agreement
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1 year in duration
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Cost dependant on complexity of programming and size of user base
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Covers user questions about existing functionality
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Does not cover additional programming
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Guarantees response time
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Free maintenance patches and program fixes
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Only one program covered
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No network or workstation issues covered
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Up to 3 designated contacts
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Programming for new functionality is discounted to $72/hour
prepaid block of time
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40 hours at $72 an hour
timed incident
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Minimum $50 if on phone or remote
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Minimum $100 if on-site
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Timed increments of 15 minutes
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$100 per hour rate
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Only available during normal business hours
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Need PO before work can begin
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No guaranteed response time
quoted amount
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Specific amount based on scope of work
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Deviation from scope results in increased cost
49 S. Cass St. Suite 3A